Get in Touch With Our Support Team
Questions about your profile, a match, billing, or safety? Our U.S.-based support team helps real rural singles every day of the work week. This page lists every way to reach us, along with what you can expect in return.
How to Reach Us
Email is the fastest channel. We do not ask for sensitive account details, card numbers, or passwords in any message - if something claiming to be from us does, report it immediately.
Safety & Scam Reports
Report fake profiles, harassment, or suspected romance scams. Reviewed within 24 hours.
Press & Partnerships
Media, gerontology researchers, rural community partners, and interview requests.
Mailing Address
For written correspondence, legal notices, or cancellation letters.
SeniorDatingSenior
1201 Harvest Lane, Suite 204
Des Moines, IA 50309
United States
Support Hours
Monday to Friday, 8:00 a.m. to 7:00 p.m. Central Time.
Saturday, 10:00 a.m. to 4:00 p.m. Central Time.
Closed Sundays and U.S. federal holidays.
Account & Billing
Most account changes - including cancellation - can be made from your profile settings without contacting us. See the FAQ for step-by-step guides.
What to Expect From Support
We keep response commitments simple so you know when to expect a reply and when to follow up. If a deadline passes, write again and reference your original message - nothing falls through the cracks on purpose.
Our Response Commitments
- General support inquiries: Reply within one business day (24 hours Monday to Friday).
- Safety and scam reports: Reviewed and acted on within 24 hours, seven days a week.
- Billing and cancellation requests: Processed within one business day, with written confirmation.
- Mailed correspondence: Replied to within five to seven business days of receipt.
- Account deletion and data requests: Completed within 30 days under applicable privacy law.
When you write in, include the email address tied to your account, a brief description of the issue, and screenshots if relevant. Please do not share passwords, full card numbers, or Social Security numbers - we never ask for them and never need them to help you.
If anyone claiming to work for SeniorDatingSenior asks for your password, card PIN, or a wire transfer, it is a scam. Forward the message to [email protected] and delete it.
Common Help Topics
Most questions we receive are already answered in the pages below. Give these a quick read - you may find what you need without waiting on a reply.
Frequently Asked Questions
Pricing, verification, cancellation
Safety Tips
Scam prevention and meeting safely
How It Works
Four steps from signup to first match
Privacy Policy
Data, cookies, and your rights
New to the site? Start with our story or see why rural singles 50+ choose us over generic dating apps.